Return Policy
Returns of products charged by the company:
Return of products charged by the company can be made in all cases in which the order is executed incorrectly, ie in case of delivery of an item other than the one ordered, by type or quantity, or in case of delivery the item has damaged packaging , in whole or in part. In this case, the customer must either not accept the receipt of the product from the beginning, or request its return, after consultation with the company. Products must be returned in the condition received by the customer. In case they are not returned, at the time agreed upon after consultation with the company, then our online store is entitled not to accept the return and therefore to refuse the replacement. In all cases, the return of the product to be replaced must be made together with all the documents that accompanied the product (eg Shipping Note) and its complete packaging.
The return of the products at the expense of the company will take place either by the company's means of transport (within the Attica basin), or by an agency of the absolute choice of the company, or by courier, after consultation of the customer with the staff of our online store.
The return of the products will be accepted within fifteen (15) working days from the delivery of these to the customer.
In case the product is found to be of poor-defective quality, the customer has the right to return the product, in accordance with the provisions of the relevant legislation.
In case of return of the products, and provided that the products have been previously received and checked by the company, the refund to the customer will be made by refunding the credit card charge, which will be done by the company and in case return in cash, payment will be made by transfer to his account within seven (7) calendar days.
In case the products are returned damaged or incomplete, the online store has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim against the customer.
Returns of products charged by the customer:
Return of products charged by the customer can be made in cases where the customer for any reason, other than the above, changed his mind and no longer wishes to purchase the product, provided that the withdrawal deadline mentioned below has not expired. The return of the products can be done either by the customer himself by sending them, the customer is charged with their shipping costs, after consultation with the staff of our online store. The product must be in excellent condition together with all the original documents that accompanied the product (eg consignment note, etc.) and its complete packaging.
In case of return of the products, and provided that the products have been previously received and checked by the company, the refund to the customer will be made in the case of payment by credit card, with a refund of the credit card charge, which will is made under the supervision of the company and in case of cash payment, the payment will be made by transfer to his account, within seven (7) calendar days.
In case the products are returned damaged or incomplete, the online store has the right to demand compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in full or partial offset of his claim against the customer.
Withdrawal:
The customer is entitled to withdraw unreasonably within five (5) working days from the date of delivery and receipt of the products sold for purchase from the online store, returning the goods in its original state, with all its parts, the accompanying forms. and its packaging in excellent condition. The return of the item is accepted, only if the customer has first paid any amount charged by the company for sending the product to him and the cost of returning the product. After 5 working days for exercising the right of withdrawal it is not possible to return the products you have purchased.
Product return request is made from our website, through the user's personalized account page. We would like to point out that in case the product does not meet the above conditions, it will be returned to the sender at his own expense. Please note that return costs are borne by the customer.
Pricing Policy
The prices of the products, which are listed in our online store, are the final ones (including VAT), are determined by our company and are competitive with the market prices. Our online store has the right to change prices without notice. Of course, the customer pays the amount stated in his order and it does not matter if by the date of delivery the price has changed.